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Comcast has the worse customer service around, I will sign up with a different company I found on your review site and instead of being on the phone I will spend this time drafting legal documents for the complaints litigation that I will initiate against the company. I paid for and have been depending on an alarm system from COMCAST for six months. My bad, but for the first time since installation I decided to test it today, walked in and tripped the door and motion detector, let it go into alarm and went and waited for the call. and waited,. and waited. NO CALL from monitoring. I called Comcast, was told a bunch of lies about an alarm not being allowed to ring long enough etc. It must be a central monitoring problem, etc. I was give their monitoring company number, called them and they never received notification of an alarm by the system. Called back to Comcast , was transferred around and hung up on several times before finally getting someone to help with a test. YEP, you guessed it, the junk system NEVER called the monitoring station, no call, nothing.
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It's important to note that in some areas you may have to file for a permit to have a security system installed in your home.
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Touchscreen remains property of Cox and must be returned to Cox upon terminations of service to avoid additional charges.